Frequently Asked Questions (FAQ)

🛒 How do I place an order?

Select the products and click “Add to Cart”. Then choose “Checkout” and proceed as a guest or with an account.

We will contact you to confirm and inform you (availability, expiration dates, etc.).

🚚 Are shipping costs included?

Prices are excluding shipping costs. Shipping charges appear at checkout before completion.

📦 How do I receive my order?

• Pickup from the store
• Delivery to your location (Kavala)
• Shipping throughout Greece via courier or freight company

📊 Is there a minimum order?

No, there is not.

💳 Payment Methods

• Cash in store
• Cash on delivery (Kavala)
• Cash on delivery (+€2.90)
• Bank deposit
• Ticket Restaurant (Kavala)
• MoneyGram
• Card at your location (Kavala)
• PayPal
• IRIS

❌ How can I cancel my order?

Cancellation is accepted provided that:

• The order has not been shipped
• No special products have been ordered

In such cases, a refund may be made (shipping costs may be deducted).

🔁 Can I return a product?

Returns are only accepted in special cases.

• No cash refunds
• Product replacement is offered
• Shipping costs are borne by the customer