TERMS OF USE & SALE
Leonidis Company
Effective Date: 25/7/2026
Last Updated: 25/7/2026
1. Business Information
The website www.leonidiscompany.gr is owned and operated by the Sole Proprietorship ZACHARIADIS PANAGIOTIS "LEONIDIS", with registered address at Ermou 6, Kavala, Greece, hereinafter referred to as "the Company".
Tax Identification Number (TIN): 102512354
Tax Office (DOU): Kavala
Contact Email: info(@)leonidiscompany.gr
Phone: +30 2510 831643
GEMI (General Commercial Registry): —
Use of the website constitutes acceptance of these terms as they apply from time to time.
2. Subject Matter
These terms govern the use of the website, access to its services, and any sales contract for products concluded through it.
By accessing, browsing, registering, or submitting an order, the user declares that they have become aware of, understand, and unconditionally accept these terms.
3. Definitions
For the purposes of these terms, the following terms shall have the meanings set out below:
3.1. Website: the electronic platform www.leonidiscompany.gr.
3.2. Company: the Sole Proprietorship ZACHARIADIS PANAGIOTIS "LEONIDIS".
3.3. User: any visitor to the website, whether registered or not.
3.4. Customer: any natural or legal person who submits an order through the website.
3.5. Retail Customer: a natural person acting for purposes unrelated to their business, professional, or commercial activity.
3.6. Wholesale Customer: a natural or legal person acting for business, professional, or commercial purposes.
3.7. Product or Products: any goods offered for sale through the website.
3.8. Order: the customer's declaration of intent to purchase products through the website, by phone, or by another acceptable means.
3.9. Contract: the sales contract concluded between the Company and the customer.
3.10. Voucher: any discount code or promotional benefit issued by the Company.
3.11. Delivery Service: the product distribution service within the defined geographical area.
3.12. Force Majeure: any event beyond the Company's reasonable control that makes the performance of its obligations impossible or significantly difficult.
4. General Terms of Access
The website is intended for lawful and legitimate use.
The user is obliged to refrain from any action that may cause harm to the website, infringe upon third-party rights, or disrupt its normal operation.
The Company reserves the right to restrict, suspend, or block access to any user who violates these terms or abuses the website's services.
5. User Account
The user declares that they possess the legal capacity to enter into a contract.
In the case of use by a minor, prior consent and supervision by a parent or guardian are required.
The user is obliged to keep their login credentials confidential and is responsible for any use of their account, unless they can prove unauthorized use not attributable to their own fault.
6. Registration and Information
When creating an account or submitting an order, the user must provide true, accurate, complete, and up-to-date information.
This information may include full name, address, phone number, email, billing details, and any other information necessary for the execution of the order.
Providing false or misleading information constitutes a material breach of these terms.
7. Commercial Distinction of Customers
The website serves both retail and wholesale customers.
The classification of a customer as retail or wholesale is based on the order details, invoicing, and/or the Company's commercial policy.
Terms relating to offers, vouchers, free shipping, or special discounts may be limited to a specific customer category, provided this is expressly stated in each individual offer.
8. Product Orders
The website constitutes an invitation to submit an order and not a binding offer to the public, unless expressly stated otherwise.
Electronic confirmation of order receipt does not constitute acceptance.
The contract is concluded when the Company sends an express acceptance confirmation or when it begins executing the order, as applicable.
The Company reserves the right to refuse, modify, or cancel an order in the event of a manifest error, stock shortage, delivery impossibility, suspected fraud, or violation of these terms.
9. Acceptance and Confirmation
After submitting the order, the customer may receive an automated receipt confirmation message.
This message is for informational purposes only and does not by itself create a contract.
The Company may contact the customer for clarifications before accepting the order.
If part of the order cannot be fulfilled, the Company will inform the customer and proceed with partial fulfillment, replacement, or cancellation of the corresponding part, depending on the available options.
10. Availability
Product availability is displayed for indicative purposes and may change without prior notice.
In the event of stock shortage, the customer will be informed as soon as possible and may choose replacement, waiting, partial fulfillment, or cancellation of the unavailable product, with a refund of the corresponding amount, in accordance with legal provisions and the payment policy.
11. Product Descriptions
The Company makes every reasonable effort to ensure that product descriptions, photographs, and other information are accurate and up to date.
However, minor deviations in color, packaging, shape, weight, or appearance may exist due to manufacturer changes or technical display limitations.
Photographs are indicative and do not constitute an absolute commitment, unless expressly stated otherwise.
12. Prices
All prices are listed in euros (€) and include VAT where applicable, unless expressly stated otherwise.
The Company reserves the right to modify prices at any time, without affecting orders that have already been accepted in accordance with these terms.
In the event of an obvious typographical, technical, or computational error, the Company is entitled to correct the price before executing the order, notifying the customer accordingly.
13. Offers
Offers, discounts, gifts, special prices, and any promotional activities are valid for the period and under the terms expressly stated in each case.
The Company may modify or discontinue promotional activities at any time, unless there is a binding legal obligation or an express special commitment to a specific customer.
Offers cannot be combined with each other unless expressly stated.
14. Vouchers
Vouchers are not exchangeable for money, non-transferable, non-refundable, and may be canceled in cases of abuse, fraudulent use, technical error, or violation of the terms of the respective promotional activity.
Each voucher is subject to specific restrictions, such as minimum order value, validity period, excluded product categories, and combinability with other offers.
The Company reserves the right to modify or terminate vouchers in accordance with its commercial policy and the law.
15. Retail Purchases
For retail purchases, the customer completes their order by selecting products, filling in the required information, and choosing a payment and delivery method.
Retail purchases are intended for natural persons acting outside their professional capacity, unless otherwise specified by the transaction.
When the product is invoiced as a retail sale, consumer protection terms apply to the extent provided by law.
16. Wholesale Purchases
Wholesale customers may contact the Company via email or phone for special offers, pricing, and availability.
Wholesale agreements may be subject to special commercial terms, minimum order quantities, special shipping fees, different prices, and/or payment terms.
Certain consumer rights may not apply to wholesale purchases, to the extent permitted by law.
17. Payments
Available payment methods include, but are not limited to, cash at the store, bank deposit, PayPal, and cash on delivery where supported.
The Company reserves the right to add, remove, or modify payment methods.
Electronic payments are processed through third-party payment providers and secure SSL/TLS connections, in accordance with the security standards applied by each provider.
The Company does not store full card details, unless required by the payment system and to the extent permitted by law.
18. Receipts and Invoicing
For each lawful transaction, the corresponding tax document is issued in accordance with applicable law.
The customer must inform the Company during the ordering process whether they require a retail receipt or an invoice, where available and permitted.
Errors in billing details resulting from incorrect customer statements shall not be the responsibility of the Company.
19. Shipments
Shipping costs are calculated and displayed before order completion.
The customer is informed of the total cost, including any additional charges, before confirming the purchase.
Delivery times are indicative and may vary due to transport conditions, weather phenomena, workload, or other factors beyond the Company's control.
20. Free Shipping
Free shipping is provided only when expressly stated and in accordance with the applicable commercial policy.
It may apply to orders above a specific amount, within a specific geographical area, or for a specific weight, as stated on the website.
Where a free shipping promotion applies, the Company may set exceptions for bulky products, fragile items, perishable goods, or other special categories.
21. Kavala Delivery
The delivery service for the city of Kavala operates within the announced operating hours and under the conditions displayed on the website.
The relevant charge is displayed during order completion.
The Company may change the charge, service area boundaries, or delivery time windows, provided that notice is given promptly on the website.
22. In-Store Pickup
Where in-store pickup is offered, the customer must collect the order within the time frame notified to them.
Failure to collect in a timely manner may result in order cancellation or additional storage charges, where permitted and where prior notice has been given.
23. Operating Hours
Operating hours are stated on the website and may change due to public holidays, emergencies, or commercial needs.
The Company makes every effort to post changes in a timely manner.
Operating hours do not constitute a guarantee of availability at a specific time, if there are exceptional reasons or delays.
24. Order Delivery
Order delivery is carried out within the estimated time stated on the website or communicated by phone or electronically.
The Company may serve orders up to one hour before store closing, unless availability or workload dictates otherwise.
Delivery delay does not automatically establish grounds for compensation, unless the law provides otherwise or the delay is attributable to the Company's fault.
25. Change or Delay in Delivery
In the event of delay or inability to deliver due to reasons beyond the Company's control, the customer will be notified as soon as possible.
If delivery is not possible, the Company may propose an alternative time, partial fulfillment, or cancellation of the unfulfilled portion.
The customer must be available at the provided phone number during the delivery time.
26. Food Products and Allergens
For food products, photographs and images are indicative.
Packaging, labels, and nutritional information may change by manufacturers.
Allergen information is provided based on data disclosed by suppliers or manufacturers.
The consumer must always check the label and product information before consumption, especially in cases of allergies or intolerances.
27. Food Hygiene and Safety
The Company takes necessary hygiene and safety measures during the storage, handling, and delivery of food products, to the extent that this depends on the Company.
The customer must maintain products according to storage instructions.
The Company is not liable for spoilage resulting from incorrect transport, storage, or consumption outside the instructions stated on the packaging or website.
28. Special Product Information
Where required, the description of each product includes any special restrictions, storage instructions, expiration dates, weight, quantity, ingredients, or other useful information.
If certain information is temporarily missing or has been changed by the supplier, the Company will make efforts to update it without undue delay.
29. Conformity Warranty
For products falling under consumer law, the customer retains the legal rights provided by applicable legislation regarding product conformity.
This section does not limit or exclude rights mandatorily provided by law.
In the case of a defective or non-conforming product, the customer must immediately contact the Company, providing the necessary verification details.
30. Withdrawal (Right of Cancellation)
For distance contracts concluded with consumers, the legal right of withdrawal within 14 days applies, provided none of the statutory exceptions apply.
The deadline is calculated from the receipt of the products by the consumer or an authorized third party, in the case of goods.
The Company provides, where required, the legal information and the standard withdrawal form.
31. Withdrawal Exceptions
The right of withdrawal does not apply to the legal exceptions, including but not limited to perishable products, products with a short expiration date, products that are not suitable for return for hygiene reasons after the packaging has been opened, products manufactured according to the customer's specifications, and any other case provided for by applicable law. Where the product falls under an exception, this information is stated in its description or in relevant information provided before order completion.
32. Withdrawal Procedure
The consumer entitled to withdrawal must inform the Company in writing within the legal deadline, using the available contact details. Following notification of withdrawal, the consumer must return the products without undue delay and in any event within the deadline set by law. The Company, provided the legal conditions are met, will refund the amounts received using the same payment method, unless otherwise agreed.
33. Return Costs
Unless the Company agrees otherwise or the law provides otherwise, the direct costs of return shall be borne by the customer when they lawfully exercise the right of withdrawal. In the case of a defective, incorrect, or non-conforming product, the costs of return or replacement shall be borne by the Company, to the extent provided by law.
34. Defective or Incorrect Products
If the customer receives a defective, un-ordered, or manifestly incorrect product, they must notify the Company as soon as possible, preferably within 48 hours of receipt. Notification should include photographs, order number, and a brief description of the issue. The Company will assess the request and, where required, proceed with replacement, correction, partial refund, or another lawful solution.
35. Refunds
Refunds are made only when provided for by law, by a specific promotional activity, or by an express agreement with the Company. The refund is made using the same payment method originally used, unless this is technically impossible or otherwise agreed. The Company may withhold amounts corresponding to any lawful reduction in the value of the product, if the consumer has used it beyond what is necessary to check its nature and functionality.
36. Order Cancellation
Order cancellation is possible by phone or electronically, provided the order has not yet been dispatched, executed, or prepared to a stage where cancellation is impossible due to the nature of the product. If the order has already been dispatched, the provisions on returns and withdrawal apply, to the extent applicable.
37. Communication Regarding Orders
For matters concerning orders, cancellations, returns, defective products, or delays, the customer may contact the Company using the contact details listed on the website. The Company will make reasonable efforts to respond within a reasonable time, without being bound by a specific deadline, unless the law provides otherwise.
38. Order Changes
After final confirmation, changes to content, quantities, or delivery method are possible only if the Company can practically accommodate them. For orders already in preparation, the Company may refuse changes for operational or hygiene reasons, particularly for food products.
39. Communication Updates
The Company may send informational or promotional messages only in accordance with applicable law and the Privacy Policy. The customer may stop receiving promotional messages at any time, in accordance with the unsubscribe instructions or by contacting the Company.
40. Newsletter
Subscription to the newsletter is made with the user's consent, where required. Upon subscription, the user may receive updates, offers, and promotional activities. Unsubscription is possible at any time, free of charge, and without affecting the lawfulness of prior processing.
41. Personal Data
The processing of personal data is carried out in accordance with the GDPR, Greek law, and the website's Privacy Policy. The Privacy Policy describes in detail the data controller, legal bases for processing, purposes, recipients, retention periods, and the data subject's rights. The user has the right of access, rectification, erasure, restriction, objection, and portability, where provided by law.
42. Cookies
The website uses cookies and similar technologies. For strictly necessary cookies, no consent is required, while for any other category of cookies, the relevant policy and required user consent apply, where provided. Details are provided in the website's Cookies Policy, including the ability to modify user preferences.
43. Statistics and Third-Party Providers
The website may use statistical analysis tools, payment providers, hosting services, couriers, and other third-party providers for the performance of its services. Third-party providers may act as independent data controllers or data processors, depending on the nature of the service and the relevant contractual arrangement.
44. Transaction Security
The Company takes reasonable technical and organizational measures to protect transactions and data, but cannot guarantee absolute security against malicious third-party actions or technical events beyond its control. The user must use secure passwords, updated devices, and not share their login credentials.
45. Intellectual Property
All content on the website, including texts, images, graphics, logos, designs, trademarks, and page layouts, is protected by applicable intellectual and industrial property laws. Reproduction, copying, modification, distribution, or commercial exploitation is prohibited without prior written consent from the Company or the legal rights holder.
46. Third-Party Trademarks and Names
Any third-party trademarks, logos, or names appearing on the website belong to their respective legal owners. Their appearance is purely informational or functional and does not create any relationship of partnership, representation, or license, unless otherwise stated.
47. User Obligations
The user is obliged to use the website in accordance with the law, good morals, and these terms. Interference with technical functions, removal of protective measures, mass copying of data without permission, use of automated means without consent, or any action that may cause harm to the Company or third parties is prohibited.
48. Prohibited Use
Use of the website for illegal, fraudulent, misleading, or harmful purposes is prohibited. The Company reserves the right to suspend or terminate access to any user involved in fraud, spam, false orders, abusive returns, or any abuse of the platform.
49. Limitation of Liability
The Company makes every reasonable effort to ensure the accuracy and availability of information, but does not guarantee uninterrupted operation, absence of errors, or full compatibility with every device or software.
The Company's liability, to the extent permitted by law, is limited to the direct and foreseeable harmful result caused by its fault.
Rights that the law mandatorily provides to the consumer are not excluded or limited, nor is liability for fraud or gross negligence.
50. Force Majeure
The Company is not liable for delays or inability to fulfill obligations due to force majeure events or circumstances beyond its reasonable control, such as natural disasters, fire, flood, extreme weather, strikes, governmental acts, network outages, epidemics, third-party technical failures, or generalized infrastructure malfunctions.
51. Breach of Terms
In the event of a breach of these terms, the Company reserves the right to take any lawful action, including order cancellation, suspension of access, refusal of service, or claiming compensation, provided there is a relevant legitimate interest and legal basis.
52. Indemnification of the Company
The user is obliged to indemnify the Company for any damage, cost, claim, or demand by a third party arising from their own unlawful, abusive, or non-compliant use of the website, as well as from inaccurate or false information provided during their order or registration.
53. Communication
For information, complaints, requests, or exercising rights, the user may contact the Company using the details listed on the website, including email, phone, and postal address. The Company will respond within a reasonable time, depending on the nature of the request.
54. Amicable Dispute Resolution
Before resorting to legal proceedings, the parties must in good faith seek an amicable resolution of the dispute.
If the dispute is not resolved out of court, the competent courts and applicable law shall apply, in accordance with this clause and mandatory legal provisions.
55. Applicable Law
These terms are governed by and interpreted in accordance with Greek Law.
The courts of Kavala shall have jurisdiction over any dispute, unless mandatory provisions provide otherwise, particularly for consumers.
56. Prevalent Language
This document is drafted in the Greek language. In the event of translation into another language, the Greek text shall prevail in the case of discrepancy or interpretive divergence.
57. Amendment of Terms
The Company reserves the right to amend these terms at any time by posting the updated version on the website.
Amendments take effect from the date of posting, unless otherwise specified.
Continued use of the website after the posting of the amendment constitutes acceptance of the new version.
58. Final Provisions
If any provision of these terms is found to be invalid, void, or unenforceable, the remaining provisions shall remain in full force and effect.
Any failure by the Company to exercise a right shall not constitute a waiver thereof.
These terms constitute the entire agreement between the parties on the matters they regulate.